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Shipping & Returns

Shipping Policy

1. The Geometry of Integrated Logistics

KORMOS operates as a synchronised global ecosystem, connecting our proprietary curation with advanced textile engineering centers and supply nodes strategically mapped across the United States and China. Every technical garment, functional carry system, and biological metric optimization tool is dispatched directly from these precision hubs. This deliberate infrastructure model entirely removes unnecessary commercial friction, short-circuits classic retail overhead, and guarantees absolute material integrity from origin to destination.

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2. Dispatch and Transit Matrix (Lead Time)

Time is an unyielding, non-renewable asset. To protect your structural schedule, our fulfilment pipeline is split into two distinct, high-efficiency phases:

  • Processing and Quality Validation: Upon confirmation of your essential investment, your order undergoes rigorous micro-inspection and multi-point packing metrics. This phase requires 1 to 3 business days.

  • Cross-Border and Domestic Transit Horizons:

    • North American Hub Origin: Estimated arrival within 4 to 10 business days once en route.

    • East Asian Hub Origin: Estimated arrival within 8 to 18 business days, subject to regional customs clearance velocities and localized distribution infrastructure.

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3. Real-Time Tracking and Operational Visibility

We operate on a baseline principle of absolute transparency. The moment your functional capsule is dispatched, a precise tracking signature will be transmitted to your interface via email. This dedicated telemetry link allows you to monitor the spatial progression and transit curves of your package in real-time, ensuring complete data clarity until it integrates into your environment.

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4. Customs, Duties, and Cross-Border Tariffs

As an international, cross-border system, any external customs fees, local import duties, value-added taxes (VAT), or processing tariffs levied by HM Revenue & Customs (HMRC) or regional authorities are the structural responsibility of the recipient. KORMOS provides comprehensive digital declarations and automated commercial invoices to minimize delays and ensure the transit occurs without physical or administrative interruptions.

Return & Exchange Policy

1. The Principle of Material Resilience

Our technical textiles and environmental gear architectures are engineered to withstand extreme load profiles and interface flawlessly with your daily performance metrics. If a specific item does not achieve complete synergy with your ergonomic or bio-harmonic requirements, we provide a streamlined reverse-engineering framework designed with minimal cognitive friction.

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2. The Assessment Window

You are granted an extended observation cycle of 14 calendar days, commencing from the exact date of delivery verified by the carrier’s transit log, to initiate a return or request a structural exchange.

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3. Preservation Standards

To maintain systemic integrity and ensure a seamless financial adjustment, returned items must strictly match their original state of delivery:

  • The product must remain completely unworn, unaltered, free from biological scents, skin contact residue, or thermal adaptations.

  • All original security tags, structural labels, and hardware components must remain attached.

  • The item must be returned securely sealed inside its original, minimalist protective packaging matrix.

  • Biometric or clinical monitoring components (KORMOS VITA line) will only be authorized for return if the specialized holographic security seals and digital interface shrink-wraps remain entirely unbroken.

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4. Reverse Logistics Protocol (Step-by-Step)

  1. Systemic Request: Initiate contact with our support engineering desk, providing your raw order parameters, tracking signatures, and a concise statement of technical non-compliance.

  2. Routing Instructions: Our team will issue precise international return documentation along with the coordinates of the designated sorting and intake hub. Please note: Your return destination is dynamically assigned based on the original global node (US or China) from which your drop of precision was generated.

  3. Analysis and Capital Reintegration: Once your returned item arrives at our diagnostic facility, it will undergo an engineering inspection. Approved returns will see the full value of the essential investment credited back to the original funding matrix within 7 business days.

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